Frequently Asked Questions


No. PhotoScaler always creates copies of your photos and outputs the result in a subfolder.
Yes. Performance might be affected but it is supported to run batches simultaniously. Using the same source folder for simultanious batch jobs might cause access issues though.
No. You can do both up- and down-scaling of your images. Obviously, upscaling may reduce image quality.
Currently, we support Windows 7, Windows 8, Windows 8.1 and Windows 10. Windows Vista is also supported with limited functionality.
Yes. Information like Camera Model, Make, ISO-speed, Exposure and Date taken are being copied to resized images (not in trial mode).
Only in trial mode. No watermarks are being added when you have a valid license.
As of PhotoScaler 2.1 these file formats are supported:
JPG/JPEG, BMP, PNG, GIF, ICO, CR2, DNG, ERF, NEF, PEF, RW2, TIF/TIFF and WMF. On Windows 7 it might be necessary to install Microsoft Camera Codec Pack for RAW files to be processed.
Yes, PhotoScaler 2.0 and above preserves alpha transparency in PNG images.
Yes, PhotoScaler 2.1 supports these RAW formats: CR2 (Canon), ERF (Epson), DNG (Pentax, Nokia, Ricoh, Samsung), NEF (Nikon), RW2 (Panasonic), PEF (Pentax). On Windows Vista and Windows 7 it might be necessary to install Microsoft Camera Codec Pack
Definitely! As of PhotoScaler 2.1, batch conversion is fully supported to these target formats: BMP, PNG, JPG.


Please contact PhotoScaler support and have your order no. ready.
See Support
No. You need a business license. Please refer to our license terms.
See License terms
Please contact support and have your order no. ready.
See Support
Please, contact support if you need more than 10 licenses.
See Support
Go to your "Application Data" folder (enter %APPDATA% in Windows Explorer) and delete the license.key file under the PhotoScaler subfolder.


Simply, run the installer (PhotoScaler.msi) and follow the installation wizard. To configure commands, launch PhotoScaler at the end of installation or from the start menu. You can select the commands you want to add to Windows Explorer. Press save to store your settings.
See Demo
Simply, right click the executable and press "Run as administrator".
Look in your "Application Data" folder. You can enter %APPDATA% in Windows Explorer to go there.
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