Frequently Asked Questions

Features

Yes. Check out the Demo Page.
Does PhotoScaler overwrite my photos?
No. PhotoScaler always creates copies of your photos and outputs the result in a subfolder.
Can I run mutliple batches?
Yes. Performance might be affected but it is supported to run batches simultaniously. Using the same source folder for simultanious batch jobs might cause access issues though.
Is PhotoScaler only for down-scaling?
No. You can do both up- and down-scaling of your images. Obviously, upscaling may reduce image quality.
What operation systems are supported?
Currently, we support Windows 7, Windows 8, Windows 8.1 and Windows 10. Windows Vista is also supported with limited functionality.
Does PhotoScaler preserve EXIF data? (like camera model, date taken etc.)
Yes. Information like Camera Model, Make, ISO-speed, Exposure and Date taken are being copied to resized images (not in trial mode).
Does PhotoScaler add watermarks to my pictures?
Only in trial mode. No watermarks are being added when you have a valid license.
What are the system requirements?
Which input formats are supported?
As of PhotoScaler 2.1 these file formats are supported:
JPG/JPEG, BMP, PNG, GIF, ICO, CR2, DNG, ERF, NEF, PEF, RW2, TIF/TIFF and WMF. On Windows 7 it might be necessary to install Microsoft Camera Codec Pack for RAW files to be processed.
Is image transparency preserved in PNG files?
Yes, PhotoScaler 2.0 and above preserves alpha transparency in PNG images.
Are RAW files supported?
Yes, PhotoScaler 2.1 supports these RAW formats: CR2 (Canon), ERF (Epson), DNG (Pentax, Nokia, Ricoh, Samsung), NEF (Nikon), RW2 (Panasonic), PEF (Pentax). On Windows Vista and Windows 7 it might be necessary to install Microsoft Camera Codec Pack
Can I use PhotoScaler for batch conversion of file types?
Definitely! As of PhotoScaler 2.1, batch conversion is fully supported to these target formats: BMP, PNG, JPG.

License

I lost my license. Can you resend it?
Please contact PhotoScaler support and have your order no. ready.
See Support
Can I use my personal license commercially?
No. You need a business license. Please refer to our license terms.
See License terms
Can I upgrade my license from personal to commercial?
Please contact support and have your order no. ready.
See Support
Can I get volume discount?
Please, contact support if you need more than 10 licenses.
See Support
How do I remove my license?
Go to your "Application Data" folder (enter %APPDATA% in Windows Explorer) and delete the license.key file under the PhotoScaler subfolder.

Support

How to install PhotoScaler after downloading?
Simply, run the installer (PhotoScaler.msi) and follow the installation wizard. To configure commands, launch PhotoScaler at the end of installation or from the start menu. You can select the commands you want to add to Windows Explorer. Press save to store your settings.
See Demo
How to uninstall PhotoScaler?
How do I run PhotoScaler as administrator?
Simply, right click the executable and press "Run as administrator".
Where do I find the PhotoScaler log file?
Look in your "Application Data" folder. You can enter %APPDATA% in Windows Explorer to go there.